gpery Terms & Conditions

01. Acceptance of Terms

These Terms & Conditions ("Terms") apply to your access and use of the gpery website, mobile interface, and all related gaming services (collectively, the "Platform"). By accessing the Platform, registering an account, making a deposit, or placing any wager, you acknowledge that you have read, understood, and unconditionally agreed to be bound by these Terms and any additional policies referenced herein, including gpery's Privacy Policy and Responsible Gaming Policy.

These Terms form the entire agreement between you ("the Player") and gpery ("the Operator") with respect to your use of the Platform. Any prior understandings, representations, or agreements — whether oral or written — are superseded by these Terms.

gpery reserves the right to update or amend these Terms at any time. Continued use of the Platform following any published amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The effective date at the top of this document indicates when the most recent version took effect.

02. Eligibility & Age Requirement

Access to and use of gpery is restricted to individuals who satisfy all of the following eligibility conditions:

• You are at least 21 years of age, as required under PAGCOR's regulations for online gaming participation in the Philippines.
• You are physically located in a jurisdiction where online gambling is lawful at the time of placing any wager.
• You are not on any self-exclusion list maintained by gpery or any regulatory body to which gpery is subject.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You have not been previously barred, banned, or excluded from the gpery platform for any reason.

gpery may require you to submit age-verification documents at any point. Failure to provide satisfactory documentation within the stipulated timeframe will result in account suspension until verification is completed.

03. Account Registration

To access gpery's gaming services, you must register a single personal account. Each player is permitted to hold only one active account. The creation of multiple accounts by a single individual — whether using the same or different personal details — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

3.1 Registration Requirements

During registration, you are required to provide accurate, complete, and current information, including but not limited to:

• Your full legal name as it appears on a valid government-issued ID
• Your date of birth
• Your current residential address in the Philippines
• A valid and active email address that you exclusively control
• A valid Philippine mobile number

3.2 Know Your Customer (KYC) Verification

In compliance with PAGCOR's anti-money laundering requirements and the Philippines' Anti-Money Laundering Act (AMLA), gpery is required to verify the identity of all players before processing withdrawal requests. Accepted verification documents include a Philippine passport, UMID card, driver's license, SSS/GSIS card, or PhilSys National ID. Additional proof of address or source of funds documentation may be requested at gpery's discretion.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. gpery will never ask for your password via email, chat, or any other channel. You must notify gpery support immediately if you suspect unauthorised access to your account. gpery accepts no liability for losses resulting from your failure to safeguard your credentials.

04. Deposits & Withdrawals

4.1 Accepted Payment Methods

gpery accepts deposits and processes withdrawals via the following Philippine-approved payment channels: GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank, and USDT (Tether). All transactions are processed in Philippine Peso (PHP / ₱) unless otherwise specified for USDT transactions.

4.2 Deposit Conditions

• All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply and are displayed within the Cashier section of the Platform.
• gpery does not charge processing fees on standard deposits; however, your payment provider may apply their own charges.
• Funds deposited into your gpery account are held in a segregated account and are not used for operational expenses.

4.3 Withdrawal Conditions

• Withdrawals will only be processed to a payment method registered in your own name and previously used for a deposit, where technically possible.
• GCash and PayMaya withdrawals are processed same-day; most requests are completed within one hour during standard banking hours.
• BPI, BDO, and Metrobank bank transfers are processed within one Philippine banking business day.
• gpery reserves the right to request KYC documentation before processing any withdrawal, regardless of amount.
• Minimum withdrawal amounts are displayed in the Cashier section and are subject to change with notice.

05. Bonuses & Promotions

gpery offers various bonuses and promotional incentives to eligible players from time to time. All bonuses are subject to specific terms that will be published alongside the relevant promotion. The following general conditions apply to all gpery bonuses unless the specific promotion terms state otherwise:

1. Bonuses are available to verified accounts only. Players who have not completed KYC verification are not eligible to claim or withdraw bonus funds.
2. Each promotion is subject to a wagering requirement, which must be fulfilled before any bonus-derived winnings can be withdrawn. The wagering requirement will be clearly stated in the promotion terms.
3. Bonuses may not be transferred between accounts or redeemed for cash without meeting the stated wagering requirements.
4. gpery reserves the right to void any bonus and associated winnings if it determines that a player has engaged in bonus abuse, including but not limited to the use of multiple accounts, coordinated wagering, or exploitation of promotional terms.
5. Bonuses that remain unclaimed or unused beyond the stated expiry period will be automatically removed from the player's account without notice.
6. gpery reserves the right to modify, suspend, or discontinue any promotion at any time, with or without prior notice.

06. Game Rules & Fairness

All games available on the gpery platform — including live casino tables, slot titles, bingo rooms, video poker, and sports betting markets — are governed by the rules published within each game or betting market. It is your responsibility to understand the rules of any game before placing a wager.

6.1 Random Number Generation

All RNG-based games on gpery use certified random number generators supplied by our licensed game providers — including Pragmatic Play, PG Soft, Habanero, and others. These RNG systems are independently tested to ensure that game outcomes are genuinely random and cannot be predicted or manipulated by any party, including gpery.

6.2 Live Casino Standards

Live casino games are streamed from licensed studios operated by Evolution Gaming and Pragmatic Play Live. All live dealers operate under the studio's own regulatory licence and professional standards. gpery does not control the physical dealing process in live games; outcomes are determined by the physical dealing of cards, spinning of wheels, or rolling of dice in real time.

6.3 Technical Malfunctions

In the event of a technical fault, disconnection, or system error that interrupts a game round, gpery's policy is to void the affected round and return the wagered amount to the player's account. Winnings generated during a demonstrably faulty round are not payable. gpery will not be liable for losses incurred due to interrupted internet connections on the player's side.

07. Prohibited Conduct

The following conduct is strictly prohibited on the gpery platform. Any player found to have engaged in prohibited conduct will have their account immediately suspended, their balance forfeited, and the matter may be referred to PAGCOR or relevant Philippine law enforcement authorities:

• Fraud and Misrepresentation: Providing false personal information during registration or KYC, impersonating another person, or using fraudulent payment instruments.
• Money Laundering: Using the gpery platform to deposit, transfer, or withdraw proceeds of criminal activity. gpery complies fully with the Philippines' AMLA and will report suspicious transactions to the AMLC.
• Collusion: Coordinating with other players, live dealers, or any third party to gain an unfair advantage in any game.
• Bonus Abuse: Opening multiple accounts, using automated software, or exploiting system errors to obtain promotional credits beyond what is legitimately available.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals with your bank or e-wallet provider. All disputed transactions will be defended by gpery, and accounts involved in fraudulent chargebacks will be permanently closed.
• Automated Play: Using bots, scripts, or any automated software to interact with the Platform without explicit written permission from gpery.
• Unauthorised Access: Attempting to access, probe, or test the security of gpery's systems or exploiting any vulnerability in the Platform's code or infrastructure.

08. Responsible Gaming

gpery is committed to promoting responsible gaming practices among all Filipino players. We believe that gambling should be an enjoyable form of entertainment — not a financial strategy, an escape from problems, or a source of stress. The following player protection tools are available to all gpery account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. Limits take effect immediately when reduced and require a 7-day cooling-off period to increase.
• Loss Limits: Cap the amount you can lose within a defined period to help manage your gaming budget.
• Session Time Limits: Receive automatic reminders and session cutoffs after a defined period of continuous play.
• Reality Checks: Periodic on-screen notifications showing your net win/loss position and total time played during an active session.
• Self-Exclusion: Request a temporary or permanent exclusion from the gpery platform. Temporary exclusions range from 30 days to 12 months. Permanent self-exclusions cannot be reversed. During any exclusion period, gpery will not send marketing communications to the affected account.
• Account Cooling-Off: Take a short break from gaming of 24 hours to 30 days without fully closing your account.

All responsible gaming tools are accessible directly from your account dashboard after login. If you are concerned about your own gambling behaviour or that of someone close to you, gpery encourages you to seek help. PAGCOR provides responsible gaming resources and guidance through its official channels for players in the Philippines.

09. Intellectual Property

All content on the gpery platform — including but not limited to the website design, graphics, logos, game interfaces, text, software code, trademarks, and audiovisual elements — is the intellectual property of gpery or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any Platform content without prior written consent from gpery
• Modify, adapt, translate, or create derivative works based on Platform content
• Use gpery's trademarks, logos, or brand assets in any manner without written authorisation
• Frame or mirror the Platform on any other website or server
• Use any data mining, scraping, or automated data collection tools on the Platform

Any unauthorised use of gpery's intellectual property may result in immediate account termination and legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, gpery's aggregate liability to any player for any claims arising out of or in connection with the Platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

gpery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your inability to access the Platform due to scheduled or unscheduled maintenance
• Interruptions caused by your internet service provider, mobile network (Globe, Smart, DITO), or device
• Any loss of profits, revenue, savings, or goodwill arising from your use of the Platform
• Unauthorised access to your account resulting from your failure to secure your login credentials
• Actions or omissions of third-party game providers whose content is hosted on the Platform
• Force majeure events including natural disasters, government actions, civil unrest, or network outages beyond gpery's reasonable control

Nothing in these Terms limits gpery's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

11. Account Termination

gpery reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, if gpery reasonably believes that:

• The player has breached any provision of these Terms
• The player has provided false, inaccurate, or misleading information during registration or KYC
• The player has engaged in any prohibited conduct as defined in Section 7
• The player's account has been used for money laundering, fraud, or any other criminal activity
• The player is a politically exposed person (PEP) who has not completed enhanced due diligence
• Continuing to operate the account would place gpery in breach of applicable law or PAGCOR regulations

You may request the closure of your own account at any time by contacting gpery support. If your account is in good standing and you have no pending KYC requirements, any remaining real-money balance (excluding bonus funds subject to unmet wagering requirements) will be refunded to your verified payment method within five Philippine banking business days.

12. Governing Law & Disputes

These Terms and any disputes arising from your use of the gpery platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and gpery, we encourage you to contact our support team in the first instance. Our team will make every reasonable effort to resolve the matter fairly and promptly. Most issues raised by Filipino players — whether relating to payments, account access, or game outcomes — are resolved within 48 hours through our standard support channels.

If a dispute cannot be resolved through gpery's internal complaints process, it may be escalated to PAGCOR in accordance with PAGCOR's published dispute resolution procedures for players. Both parties agree to exhaust this process before pursuing any other legal remedy.

Any legal proceedings that cannot be resolved through the above process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

13. Amendments to These Terms

gpery reserves the right to amend, update, or replace these Terms at any time. When material changes are made, gpery will take reasonable steps to notify registered players — this may include a notice displayed upon login, an email to your registered address, or a prominent banner on the Platform.

If you continue to use the gpery platform after any amendment takes effect, you are deemed to have accepted the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request account closure in accordance with Section 11.

The version of these Terms in effect at the time of any transaction or dispute is the version that governs that transaction or dispute. The effective date displayed at the top of this document is updated with each revision.

14. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the gpery support team through any of the following channels. Our Filipino-speaking team is available 24 hours a day, 7 days a week:

• Live Chat: Available directly on the gpery website — fastest response channel, average reply time under 2 minutes during peak hours
• Email: [email protected] — for formal complaints and written inquiries requiring a documented response
• Messenger & Viber: Available for Filipino players who prefer messaging app communication

For formal legal notices, please use the email address above and mark your subject line as "Legal Notice — Terms & Conditions." gpery will acknowledge formal legal notices within 5 Philippine business days.

Serving players across Manila, Cebu, Davao, Quezon City, Makati, Iloilo, Cagayan de Oro, and all regions of the Philippines — gpery is here to help whenever you need us.